Elli FAQ

You will receive your sample order within 1-2 weeks. Unless otherwise specified, samples are shipped via USPS first class mail, which does not include tracking.

Turnaround time depends on your chosen ship method:  

USPS priority mail - estimated delivery within 7 business days  
USPS express mail - estimated delivery within 6 business days  
UPS standard overnight - estimated delivery within 5 business days

If you've written Design Notes in your order or your order includes recipient address printing or place cards, you will work with an Elli designer over email and the turnaround time begins after you give your approval to print.

If you make a special request in the Design Notes section as you place your order, an Elli designer will email your digital proofs to you within 1 business day. Additionally, if your order includes recipient address printing or place cards, you will work with an Elli designer to finalize everything before your order is printed. If you do not have any Design Notes, and your order does not include recipient address printing or place cards, you will not receive a digital proof, and we’ll begin printing your order shortly after we’ve received and reviewed it. 

Production begins shortly after the order is placed, so if you spot an issue, please reach out immediately at 800.443.5289. If you need to make changes after your order is printed, please click here for next steps.

Unfortunately at this time we do not ship outside of the US. Apologies for the inconvenience!

We recommend hand-cancelling all orders, especially designs with darker colors. This will help keep everything as beautiful as possible, from start to finish! To have this done, you just need to ask the post office to have the envelopes or postcards hand-cancelled when you are ready to mail them. This means the post office will manually sort the items rather than put them through the machines. The machines used to sort envelopes apply pressure and with that pressure sometimes color transfer, or slight damage, can occur.

Our state of the art customization tool allows you to change colors, fonts, and layout all on your own. We recommend creating an Elli account before you start so you can save as you go. Click "personalize" on the design of your choosing to begin customizing. If you have a design change that you’re not able to do on your own, Elli designers are here to help! Please leave your request in the Design Notes section, and complete your order through the website. After your order is placed, an Elli designer will send your customized proof to your email. You’ll work with your designer until you give approval to print. Check out this page to see some how-to videos for the editing tool.

You can change the text colors using our customization tool. If you’d like to modify the colors of florals or other design elements, please leave your request in the Design Notes section, and complete your order through the website. After your order is placed, an Elli designer will send your customized proof to your email. You’ll work with your designer until you give approval to print. Check out this page to see some how-to videos for the editing tool.

Working with an Elli designer is absolutely free! The prices you see on each product page are the final prices – there are no hidden fees. 

We do not offer customized printed samples, but you are welcome to order 10 cards (our lowest quantity available for customized cards) so you can see your personalized design in person before ordering the rest.

Due to certain stylistic attributes of the text, certain text boxes are not editable on the website. Please leave a note in the Design Notes section, and an Elli designer will send you an updated proof of the design after your order is placed.

Yes, we do offer guest addressing! Printed envelopes cost $0.60 each, and are a selectable option as you are placing your order. More details can be found here.

Ordering a sample is easy, and free! Simply click “order a sample” on the design of your choosing, and use promo code sample at checkout.

All of our items are priced separately, so you can pick and choose exactly what you need! To find the price, simply select your quantity and your envelope option, and the price will generate automatically. A few ballpark prices that may be helpful:

Nope! There is no additional fee for adding a photo, text or logo to the front or back of your cards.

Our paper is a luxurious 120 lb, 17 pt thick card stock that features a matte eggshell finish.

At this time we do not offer inner/outer envelopes. Our envelopes are A7 size (5.25 x 7.25 inches).

At this time we do not offer embossed/letterpress/foil printing options. We have many gorgeous designs that we know you'll love – and we're happy to help you find the perfect one! Feel free to reach out to [email protected] if there is any way we can help.

You will receive the same number of envelopes as invitations. An order of 100 invitations will include 100 envelopes. If you need extra envelopes, you can find them here.

Simply place the liner inside your envelope with the adhesive strip at the top. Remove the covering from the adhesive, and place it directly below the adhesive on the envelope. Find a short video here!

For a standard invitation suite (envelope, invitation, RSVP card, RSVP envelope and enclosure card), you'll only need one standard 1oz stamp. If you have any additional pieces, we recommend having your stuffed envelope weighed before purchasing postage.

At this time we only offer printed cards.

The best way to reorder your custom items is to just order through our site like normal, with your correct quantity (the minimum quantity is 10). You will click the Personalize button but won't actually have to make any changes in the editor. Once you are on the editor page, please indicate in the Design Note section that this is a reorder and you want to use the custom proofs we created for you before, referencing your previous order number. Then click Review + Save, and proceed to checkout. This will serve as a placeholder for your custom design.

After your order is placed, we will follow up over email to confirm that no changes are needed from your previous order.

If you have any questions, please reach out to us at [email protected]

We recently released a new and improved elli.com! With the upgrade, unfortunately we were unable to move over existing customer accounts. You will need to create a new account. If you’ve ordered with us in the past, we have record of your order, so please reach out with any questions!

We sincerely apologize for the inconvenience, but due to our recent site upgrade, it’s not possible to access designs saved prior to July 2019. Please reach out if we can assist in any way.

Please reach out to us if you need to reference any order placed prior to July 2019.

We’re happy to help you find your matching design. Please reach out to us at [email protected] and we’ll reply right away.

We have various promotions throughout the year. Feel free to reach out to us, or sign up for our newsletter to get notified of any promotions.

Only one promo code is permitted per order.  

Between 9 and 5 PST Monday through Friday, you can reach us via phone (800.443.5289) or Live Chat, or write us an email anytime at [email protected] Email inquiries are generally answered within one business day. Please check our contact page for any holiday hour notices here.